Privacy Policy
Last updated: March 2026
Volkstoff respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Who We Are
Volkstoff is a UK-based online retailer.
For any privacy-related enquiries, you can contact us at:
Email: hello@volkstoff.com
Information We Collect
When you use our website, we may collect the following types of personal information:
Information you provide directly
- Name
- Email address
- Billing and delivery address
- Phone number
- Order details
Information collected automatically
When you browse our website, we may automatically collect certain information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
This information helps us understand how visitors use our website and improve our services.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products to you
- Communicate with you about your order
- Respond to customer enquiries
- Improve our website and services
- Prevent fraud and maintain website security
We only process personal data where we have a lawful basis to do so under UK GDPR.
Payments
All payments on this website are securely processed through Stripe.
We do not store or have access to your full payment card details.
Stripe may collect and process your payment information in accordance with their own privacy policy.
You can view Stripe’s privacy policy here:
Third-Party Services
We may share limited information with trusted third parties to operate our business and deliver services to you. These may include:
- Payment processors (Stripe)
- Shipping and delivery providers
- Website hosting providers
- Analytics services
These third parties only receive the information necessary to perform their services.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and understand how our website is used.
Cookies may be used for:
- Website functionality
- Analytics
- Security
You can manage or disable cookies through your browser settings.
Where required, we request your consent before placing non-essential cookies.
Data Retention
We retain personal data only for as long as necessary to:
- fulfil orders
- comply with legal obligations
- resolve disputes
- enforce our policies
Order information may be retained for accounting and legal purposes.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Object to certain types of processing
- Request restriction of processing
To exercise any of these rights, please contact us at:
Data Security
We take reasonable steps to protect your personal data through secure website technologies and trusted third-party providers.
However, no method of transmission over the internet can be guaranteed to be completely secure.
ICO Compliance
Volkstoff complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have concerns about how your data is handled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The latest version will always be available on this page.