Cookie Policy
Last updated: 30 July 2026
This Cookie Policy explains how Volkstoff Limited uses cookies and similar technologies on www.volkstoff.com.
It explains what these technologies are, why we use them, which ones require your permission and how you can manage your choices.
This policy should be read alongside our Privacy Notice.
1. About Volkstoff
Company name: Volkstoff Limited
Company number: 16548413
Registered in: England and Wales
Registered office: 26 Dame Judith Way, Portsmouth, England, PO6 3FJ
Email: hello@volkstoff.com
Website: www.volkstoff.com
2. What Are Cookies?
Cookies are small text files or pieces of information stored on your computer, phone, tablet or other device when you visit a website.
Cookies can help a website:
- Remember what is in your shopping basket
- Keep you signed in to your account
- Process checkout securely
- Remember your preferences
- Prevent fraud and protect the website
- Understand how the website is being used
- Measure website and marketing performance
- Display relevant content or advertising where permission has been given
Similar technologies may include browser storage, pixels, tags, scripts, device identifiers and other technologies that store information on, or access information from, your device.
References to cookies in this policy include these similar technologies where applicable.
3. First-Party and Third-Party Cookies
First-party cookies are set directly by the Volkstoff website.
Third-party cookies are set by another organisation whose service is used through the website. This may include a payment, security, analytics, advertising or social media provider.
Third-party providers may process information under their own privacy and cookie notices.
4. Session and Persistent Cookies
Session cookies normally expire when you close your browser.
Persistent cookies remain on your device for a set period or until you delete them.
The duration of a cookie depends on its purpose and the provider that sets it.
5. When We Need Your Permission
Some cookies are necessary for our website or for a service you have requested to work properly. These may be used without consent where an applicable legal exception allows us to do so.
This may include cookies needed to:
- Operate the shopping basket
- Keep a checkout session active
- Process a payment you requested
- Keep a customer account secure
- Prevent fraud and automated misuse
- Protect website forms
- Maintain website availability
- Remember your cookie choices
Where required, we will ask for your permission before using non-essential cookies for purposes such as:
- Analytics
- Advertising
- Retargeting
- Conversion tracking
- Social media tracking
- Non-essential personalisation
Where consent is required:
- Non-essential cookies will remain disabled until you make a choice
- Optional categories will not be selected in advance
- You will be able to reject non-essential cookies as easily as accepting them
- You will be able to choose individual categories
- You will be able to change or withdraw your choice later
6. Categories of Cookies We May Use
Strictly necessary cookies
These cookies support essential website functions such as:
- Page navigation
- Shopping baskets
- Checkout
- Customer accounts
- Payment processing
- Fraud prevention
- Website and account security
- Remembering cookie choices
The website may not work correctly if these technologies are blocked through your browser.
Preference and functionality cookies
These cookies may remember:
- Account preferences
- Display settings
- Previously selected options
- Form information
- Features intended to improve your visit
Where a preference cookie is not necessary for a service you requested, it will only be used with the required permission.
Analytics cookies
Analytics technologies may help us understand:
- Which pages are visited
- How visitors reached our website
- How visitors move between pages
- Whether website errors occur
- How quickly pages load
- Which products or content are popular
- Whether changes improve the website
Analytics information may include your IP address, browser, device type, approximate location, referring website, pages visited and cookie identifiers.
We treat analytics cookies as optional unless a particular use has been configured and assessed as meeting an applicable legal exception.
Advertising and conversion cookies
Where enabled, advertising technologies may help us:
- Measure whether an advert resulted in a visit or purchase
- Understand general campaign performance
- Limit how often an advert is displayed
- Create advertising audiences
- Show relevant Volkstoff adverts on other websites or platforms
Advertising, retargeting and related tracking technologies will not be activated without the required permission.
Social media and embedded-content cookies
Our website may contain links, videos or features connected to services such as Facebook, Instagram, TikTok and YouTube.
Embedded content may allow an external provider to collect information about your device or visit, particularly where you are already signed in to that service.
Where embedded content uses non-essential tracking, it should remain blocked until you provide the relevant permission.
An ordinary link that takes you away from the Volkstoff website does not necessarily place that platform’s cookies on our website. The external platform may use its own cookies once you visit it.
7. WordPress and WooCommerce
Volkstoff uses WordPress and WooCommerce to operate the website, product pages, shopping basket, checkout and customer accounts.
Cookies used by these services may include:
| Cookie or technology | Purpose | Typical duration | Category |
|---|---|---|---|
woocommerce_cart_hash |
Detects changes to the shopping basket | Session | Strictly necessary |
woocommerce_items_in_cart |
Remembers whether items are in the shopping basket | Session | Strictly necessary |
wp_woocommerce_session_* |
Links a visitor to their basket and shopping session | Usually around 2 days | Strictly necessary |
woocommerce_recently_viewed |
Remembers recently viewed products where this feature is enabled | Session | Functionality |
wordpress_test_cookie |
Checks whether your browser accepts cookies | Session | Strictly necessary |
wordpress_logged_in_* |
Keeps a customer signed in to their account | Session or selected login period | Strictly necessary |
wordpress_sec_* |
Supports login and account security | Session | Strictly necessary |
wp-settings-* |
Remembers relevant WordPress or account preferences | Up to 1 year | Functionality |
An asterisk means that part of the cookie name may contain a unique website, account or session identifier.
8. Cookie-Consent Technology
Our cookie-consent system uses a necessary cookie or browser-storage entry to remember whether you:
- Accepted optional cookies
- Rejected optional cookies
- Selected particular categories
- Changed your preferences
| Purpose | Typical duration | Category |
|---|---|---|
| Remembering your cookie and consent choices | Normally up to 12 months | Strictly necessary |
The exact cookie name depends on the cookie-consent tool currently installed on the website.
9. Stripe and WooPayments
Stripe and WooPayments may use cookies or similar technologies when payment features are displayed or used.
These technologies may be used to:
- Process payments
- Authenticate transactions
- Recognise a device
- Maintain checkout security
- Prevent fraud
- Comply with legal and regulatory obligations
Common Stripe technologies may include:
| Cookie | Purpose | Typical duration | Category |
|---|---|---|---|
__stripe_sid |
Supports checkout security and fraud prevention | Approximately 30 minutes | Strictly necessary |
__stripe_mid |
Supports fraud prevention and payment security | Up to 1 year | Strictly necessary |
Stripe may use additional technologies depending on the payment method, device and checkout configuration.
10. Klarna
Where Klarna is displayed or selected as a payment option, Klarna may use cookies and related technologies for:
- Payment processing
- Authentication
- Identity and eligibility checks
- Fraud prevention
- Risk assessment
- Regulatory compliance
Cookie names and durations may vary depending on the Klarna product and checkout method being used.
Necessary Klarna technologies may load when you select or interact with Klarna. Separate advertising or analytics technologies will be controlled according to the appropriate cookie category.
11. PayPal
Where PayPal is displayed or selected as a payment option, PayPal may use cookies and related technologies for:
- Secure payment processing
- Account authentication
- Device and account recognition
- Fraud prevention
- Transaction security
- Regulatory compliance
PayPal cookie names and durations may vary depending on the checkout method and whether you are signed in to a PayPal account.
12. Website Security and Anti-Spam
Security and anti-spam services may use cookies or similar technologies to:
- Detect automated traffic
- Protect website forms
- Prevent fraudulent logins
- Reduce spam
- Protect customer accounts
- Maintain website availability
Where Google reCAPTCHA or a similar service is enabled, it may use cookies or browser storage for security and risk analysis.
We assess whether a security technology is genuinely necessary for the relevant form or service.
13. Analytics Services
Where Google Analytics or another analytics service is enabled, cookies may include:
| Cookie | Purpose | Typical duration | Category |
|---|---|---|---|
_ga |
Distinguishes website visitors for statistical measurement | Up to 2 years | Analytics |
_ga_* |
Maintains relevant session and measurement information | Up to 2 years | Analytics |
_gid |
Distinguishes visitors over a shorter period | Approximately 24 hours | Analytics |
These technologies will remain disabled unless the required permission has been obtained or the particular use has been specifically configured and assessed as meeting an applicable legal exception.
14. Meta and Social Media Advertising
Where Meta advertising or conversion measurement is enabled, technologies may include:
| Cookie | Purpose | Typical duration | Category |
|---|---|---|---|
_fbp |
Measures website visits and advertising conversions | Up to 3 months | Advertising |
_fbc |
Records information relating to an advertising click | Up to 3 months | Advertising |
Meta or another social media provider may use additional identifiers when its advertising or embedded-content services are enabled.
Advertising and retargeting technologies will remain disabled until you provide the required permission.
15. Current Cookie Details
Website technologies can change when software, plugins, payment methods and integrations are updated.
The most current list of cookies detected by our consent-management system should be available through the Cookie Settings control on the website.
Where available, this list will identify:
- The cookie or technology name
- The organisation providing it
- Its purpose
- Its category
- Its duration
- Whether it is first-party or third-party
We will review our cookie information after significant website or plugin changes and carry out periodic checks.
16. Managing or Withdrawing Your Choices
You can manage optional cookies through the Cookie Settings control on the website.
This control should allow you to:
- Accept optional cookies
- Reject non-essential cookies
- Choose individual categories
- Change or withdraw your choices later
A permanent Cookie Settings link should be available in the website footer.
Withdrawing consent does not make any earlier use of cookies unlawful. It should prevent the relevant optional technologies from operating from that point onwards.
Existing cookies may remain on your device until they expire or you delete them through your browser settings.
17. Browser Controls
Most internet browsers allow you to:
- View stored cookies
- Delete cookies
- Block selected cookies
- Block third-party cookies
- Block all cookies
Blocking all cookies may prevent important website functions from working correctly, including:
- Shopping baskets
- Checkout
- Customer accounts
- Saved preferences
- Payment services
Browser controls may not prevent every form of storage, pixel, script or device tracking. You should also use the Volkstoff Cookie Settings control.
18. International Processing
Some cookie and technology providers may process information outside the United Kingdom.
Where the information is personal information and Volkstoff is responsible for a restricted international transfer, we will take reasonable steps to use an appropriate legal safeguard.
Further information is available in our Privacy Notice.
19. Changes to This Cookie Policy
We may update this policy when:
- Website software changes
- Plugins are installed, removed or updated
- Payment services change
- Analytics or advertising services change
- Cookies are added or removed
- Our legal obligations change
The latest version will be published on this page with a revised update date.
20. Contact Us
Questions or complaints about cookies and related technologies should be sent to:
Email: hello@volkstoff.com
Post:
Volkstoff Limited
26 Dame Judith Way
Portsmouth
England
PO6 3FJ